Frequently Asked Questions 

We are growing in our customer base, for this we are ever so grateful. We would like to make you aware of a few things to expect when placing an order with River’s Dahlias. 

Many of our returning customers know, we lead with love, integrity & kindness. (We ask you to do the same when contacting our customer service department.) We have always handled situations on case by case basis. There’s a few things which have changed. Our hope is some of these things will improve everyone’s experience.

Thank you for supporting our farm! 

Thank you for growing with us! 

Please contact River’s Dahlias if you have any questions. 

Growing blooms, Spreading smiles.

Thank You!

Eugene Kenyon

Rosie Cooper-Vert

Frequently asked questions

What is your refund/replacement policy?

Refunds and replacements are issued on a case by case basis. CONTACT US via email (customercare@riversdahlias.com) with Product Issues, refund requests, questions or concerns. Please include your order number for our reference. The SOONER THE BETTER. This allows us to rectify the issue with more options, depending on the time of the season. 

We are invested in the success of your dahlia journey. We want you to have a successful & rewarding experience with our products.
When do you ship orders?

We ship according to the Regional Zone Schedule listed below. 

Regional Shipping Zones: 

March 1st: HI, CA, TX, FL

March 15th: SE & SW 

April 1st: PNW, MW, NE, CAN  

(Regional Shipping begins on date listed & runs til all orders have shipped)

(Cutting shipment dates to PNW, MW, NE run April-May. Sometimes run into early June. this is extremely weather dependent.) 

Early Shipping: We WILL NOT be accommodating any early shipping this season. Shipping will be done on a regional zone basis. 
How are your products packaged for shipment?

Tubers are layered in loose cedar shavings. Tubers are snuggly packed in cardboard boxes. Paper or loose wool are used when necessary for colder temperatures. We ship using UPS Ground. 

Rooted Cuttings are securely wrapped with restaurant grade deli paper. They are tucked snuggly in to individual cardboard sleeves. Packed into cardboard mailing box padded with packing paper. Rooted cuttings are shipped via UPS 2 day AIR. 

Tracking numbers are sent via email at time of shipping. 
How are tubers labeled or identified in a package?

Tubers are individually marked with a handwritten SKU code. This SKU code corresponds to our packing slip, as well as, easily accessed on our website for future reference. 

*Collections will be packed together with SKUs listed on separate “Collection” slips.
Do you combine multiple orders?

We do combine multiple orders when applicable. This is a service we offer free of charge. Please use same email address on multiple orders to make this an easier process for our team. 
International Shipments

At this time, international orders are filled on a case by case basis, based on local shipping restrictions. Please contact us at customercare@riversdahlias.com for current shipping status to your country. 

 The Phyto Sanitary Certificate (Phyto) needs to be added to your purchase before checkout. The Phyto product can be located under the “Gift Certificats & More” tab. PhytoSanitary Certificate is crucial for International Shipping. This is the customs documentation verifying our products have been inspected and meet importing country regulations. 
Are you a licensed nursery?

We are an Oregon state inspected nursery. We are approved for state to state plant material sales within the USA. We are approved for international shipments on a case by case basis. Oregon state license number: AG-L1015626NGH.