Frequently Asked Questions
When do you ship tuber orders?
We ship according to the Regional Schedule listed below.
March 1st: HA, CA, TX, FL
March 15th: SE & SW
April 1st: PNW, MW, NE, CAN
We do offer early shipping free of charge per request. Please enter the preferred ship date during checkout. You may also send an email to customercare@riversdahlias.com Please include your order number and preferred ship date.
We do our best to accommodate these requests, weather permitting. Shipments requested prior to March 1st, the customer assumes all risk.
How are your tubers packaged for shipment?
Tubers are layered in loose cedar shavings. Tubers are snuggly packed in cardboard boxes. Paper or loose wool are used when necessary for colder temperatures. We ship using USPS.
How are tubers labeled or identified in a package?
Tubers are individually marked with a handwritten SKU code. This SKU code corresponds to our packing slip, as well as, easily accessed on our website for future reference.
*Collections will be packed together with SKUs listed on separate “Collection” slips.
Do you combine multiple orders?
We do combine multiple orders when applicable. This is a service we offer free of charge. Contact us via email with order numbers. customercare@Riversdahlias.com
What is your refund/replacement policy?
Refunds and replacements are issued on a case by case basis. Please contact us via phone or email with an order number. We will proceed accordingly.
The earlier in the season we are contacted, the better as we might be able to handle replacements/availability differently.
International Shipments
At this time, international orders are filled on a case by case basis, based on local shipping restrictions. Please contact us at customercare@riversdahlias.com for current shipping status to your country.
International orders are subject to a $50 phyto-sanitary certificate fee, as well as, applicable shipping cost to be calculated at time of shipping.
Are you a licensed nursery?
We are an Oregon state inspected nursery. We are approved for state to state plant material sales within the USA. We are approved for international shipments on a case by case basis. Oregon state license number: AG-L1015626NGH. License can be located here.